We provide free shipping in the UK and EUROPE; other territories have an additional fees.
Your on-screen total reflects the amount you will be charged. However, your parcel may incur custom duties depending on the country or region you reside in. Due to the ungovernable nature of these laws on Proto Future part, we refute any accountability or responsibility for any additional fees & customs tax you may incur.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
All orders are shipped worldwide via DHL, FedEx or any other international courier. Custom fees are charged to the customer.
Shipping charges for your orders will be calculated and displayed at checkout.
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
The maximal delay of the dispatch is 2 weeks from the day of the order. Shipping times may vary depending on your country and chosen shipping method. Therefore, we ask you to give up to 10 days on top of regular delivery time before getting in touch with our customer service team.
Please inspect your order upon reception and contact us within five days if you would like to issue a return. Please prepare your order number and photo evidence if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail – info@protofuture.org
We will reimburse you no later than 14 days from the day on which We receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
In order for the goods to be eligible for a return, please make sure that:
The following goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
The procedure for returning an item purchased at our online store is as follows:
1. Send an email request to info@protofuture.org
No later than 5 days from the date you received the product, letting us know the reason for the return if you think it will help us continue to improve.
2. You should send the goods to the following address: 85-87 Bayham Street, NW1 0Aî London, United Kingdom
3. The items should be packaged in original condition, together with any and all accessories included in the original package, and may not be used, cleaned or damaged in any way.
4. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@protofuture.org.
Important: Until the time we receive an item in our returning address, it remains to the customer’s responsibility. We recommend that you send any item by courier or certified mail and retain proof of shipment.
Proto Future is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please inspect your order upon reception and contact us within two days if you would like to issue a return. Please prepare your order number and photo evidence if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please save all packaging materials and damaged goods before filing a claim.
In the event that Proto Future has mistakenly sent an item different to the item requested or that the quality of a product received is not acceptable, please contact us at info@protofuture.org to arrange for a return and/or exchange. In such cases Proto Future shall bear the costs of both shipping and return.
For special offers, where shipping is offered free of charge, the customer shall bear the cost of return shipping should this be necessary.
We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to you on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms of Service. We are not responsible for error by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.
Some of the Paid Services may consist of an initial period, for which there is no charge or a one-time or initial charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT.
Unless you opt out of auto-renewal, any subscription-based services you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. If you terminate a subscription-based service, you may use your subscription until the end of your then-current term; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.
Website does not offer any cancellation or refunds during the agreed upon time frame. We reserve the right to change the terms of engagement at any time with sufficient prior notice.
FRAGRANCE-FREE
LAVENDER
SWEET BOTANICAL
